Shipping policy

Shipping Costs & Delivery Dates

Vancouver Lower Mainland Local White Glove Delivery
Free for all orders
Same-day Delivery available to select areas, next day for most orders

Canada & USA
Free for orders over $100
Charged at cost price for lower than $100
Estimated delivery 1-5 days

International
Charged at cost price from UPS/FedEx/Purolator/Canada Post
Estimated delivery 3-14 days

Please note, if duties, taxes, brokerage fees are due by your countries, these are to be payable to the shipping company directly to act as your importer. If we can process these before hand, it will be detailed when you check out, otherwise you are responsible for any importation and brokerage fees.
If you have paid duties on your order, then we'll manage this for you.

We use the most cost-effective shipping as possible and time is deemed not of the essence. If your order is urgent, please let us know and we can upgrade shipping.

Free Shipping & Returns

We provide free shipping when purchasing non-discounted products in Canada and the United States over CAD$100. All prices include shipping to your door, but excludes customs & duties, and other tariffs mandated by your country.

Any of our items are available for free local white glove delivery within 50km of Vancouver, BC (mainland only). We hold many items in store, and any that are not available can be shipped to you directly from our Vancouver warehouse.

Rental purchases include insured shipping to your location, and are not applicable for free shipping.

Once your order has been dispatched, we'll provide a tracking number for you. If there is damage to the box, we ask you take photos, and deny receipt. We'll handle the issue from there and dispatch a replacement unit to you.

If, for whatever reason you are not happy with your Light Therapy Device(s), we welcome returns within 60 days (or as detailed on the specific product page), all you need to do is cover the return shipping and a small fee to cover restocking. We require the unit to be in as new condition with all power cables, bags, manuals etc.

Please see our full Returns Policy for more information

Local Products in Store

If our products are not in stock, or you want a device prefer delivery, we can deliver any panel, mask, or device within 50km of Vancouver BC (lower mainland only) for free by one of our staff members. If you require assistance with setup, please let us know and one of our staff members will be happy to set our products up free of charge for you.

Lost in transit, stolen, not received shipments

We are responsible for getting your item to your place of delivery specified when you order (the shipping address).
You are responsible for entering the correct address, and you or a chosen representative to be available on the date of delivery or to have a safe and secure location for the delivery of your shipment.
If we ship items to you via tracked delivery, we will guarantee they get to the shipping address you specified during delivery.
If an item is marked as delivered by the shipper (usually UPS/CanadaPost/USPS/FedEx/Purolator/etc), our contract with you for the order is deemed fulfilled in its entirety.
If a shipment is stolen or lost BEFORE delivery, we are responsible for filing a claim with the shipping company and getting a new item to you.
If a shipment is stolen or lost AFTER delivery (i.e. marked as DELIVERED on the tracking log), it is your responsibility to make a claim against the loss with your personal or business insurance, and to file a claim with the police. You agree to indemnify us and not hold us liable howsoever caused, against any loss, claim, or chargeback.
If you enter an incorrect address during checkout, we will use all best endeavours to change the address (which you can also do as the receiver when tracking the shipment). If the address is unable to be changed, we recommend you that you contact the delivery site or address you entered. It is your responsibility to obtain the shipment from the shipping location, and your responsibility to enter the correct shipping address during checkout. You agree to indemnify and not hold us liable howsoever caused, against any loss, claim, or chargeback.
If the shipping company is unable to deliver to you (e.g. a signature is required and you are unavailable, or a secure place for drop off isn't available), the shipper will hold the shipment for you and notify you by text or card. They will usually hold the shipment for 5 days. If a shipment is returned to us then because it is non-deliverable (e.g. it has not been picked up, incorrect address, or other such reason), you are liable for any and all costs to ship the order back you (which we will charge at our cost price).
Nothing in these terms affects your statutory rights, but any terms here supersede any obligations or terms of service.
If you use a third party to forward or hold your order for you - i.e. if you have the order delivered to a mailbox or freight-forwarder, our sole responsibility rests at delivering the order to your specified shipping address. If an item is lost or stolen AFTER delivery to a third-party, it is your responsibility to file a claim with that third-party.